OUR QUALITY PROMISE
At ORIGAMI, we believe in the quality of every piece we design and sell. If your order does not meet your expectations, we are happy to offer an exchange or refund, provided the products are returned in perfect condition and within the established timeframes.
That is why we back our products with a warranty covering manufacturing and material defects, because we believe good design also means trust.
If for any reason you wish to return your purchase, please ensure you:
Make the return within 30 days of delivery.
Keep the item unused, in its original state and packaging, including manuals, tags, and any accessories.
Ensure the product has not been assembled, modified, or damaged.
We will not be able to accept returns or issue refunds if the product does not meet these conditions.
Warranty Coverage
We offer a warranty against structural or material defects on all our products. The warranty period begins upon delivery to the address you provided:
Furniture and design products: up to 1 year for structural failures or abnormal peeling of finishes.
For purchases made through our online store, the minimum guaranteed period is 60 calendar days.
Exceptions
Special orders, such as custom-made or personalized pieces according to your specifications, are non-refundable and not subject to exchange due to change of mind.
What the warranty covers
Structural failures or manufacturing defects.
Defective materials.
Abnormal peeling or deterioration of finishes not attributable to normal use.
What the warranty does not cover
Damage caused by misuse, impact, excessive humidity, extreme heat, or lack of maintenance.
Natural wear and tear from daily use.
Interventions or repairs performed by unauthorized third parties.
Products whose warranty period has expired.
How to claim the warranty
If you notice any defect, please:
Write to us at contacto@origamigroup.com.co with the subject line "Warranty," within the coverage period.
Include the following details:
Name and identification number of the person who made the purchase.
Order or invoice number.
Description of the problem.
Photographs or videos evidencing the damage.
Our team will evaluate your request and respond within a maximum of 15 business days.
If we need to pick up the product for inspection or repair, the transport cost will be borne by the customer. Once received, the estimated time for repair or resolution is 20 to 30 business days.
Possible solutions
After evaluating your case, we may offer:
Repair of the product.
Exchange for an identical or similar item (subject to availability).
Partial or full refund, only in exceptional cases.
Right of withdrawal
If you change your mind about your purchase, you may exercise your right of withdrawal within 3 business days of delivery. The product must be returned in the same condition as received (new, with original tags and packaging), and the transport costs associated with the return will be borne by the customer.
A design that endures
Every piece we craft goes through a careful design and manufacturing process to ensure it meets our high standards. If something is not as you expected, we are here to help you solve it.
