SHIPPING AND RETURNS
We bring design to your door
At Origami plus, we make it possible for good design to reach every corner of Colombia. We work with trusted land carriers that ensure your furniture, lamps, and objects arrive in perfect condition, ready to transform your space.
DELIVERY TIMES
Deliveries are made on business days and depend on the city and product type:
For major cities, the estimated time is up to 12 business days.
For other municipalities, it may extend up to 18 business days.
We cannot guarantee an exact delivery time, but we do ensure your pieces arrive at a secure and clear address, such as your home or office.
The time count begins once your payment is confirmed and may be affected by external factors, the destination location, and the time you place your order.
If any questions arise or your order takes longer than expected, write to us at contacto@origamigroup.com.co. We will take care of resolving it and keeping you informed.
We know that the wait is also part of the experience. That is why we keep you informed every step of the way:
Payments via credit card or PSE may take up to 1 business day to be approved.
Payments via bank deposit may also take up to 1 business day to be reflected.
As soon as your payment is confirmed, you will receive an email with your order confirmation.
And when your order is on its way, we will send you another email with the tracking number so you can track it and see the estimated delivery date. You will also be able to check this information from Your Account, where your order status is updated in real time.
SHIPPING COST
The shipping cost is calculated at checkout and will be shown in your order summary before you make the payment.
